The third party payment gateway provide credit card payment for international ecommerce merchant. The most customer areas are from Europe and America. Or some Asian countries like Japan, Singapore. So the third party multiple languages customer service plays an important role in supporting merchant’ customer issues.
Some merchants’ customers directly contact the third party payment processor for order issues. But some merchant may tend to avoid the third party existence in the processing with customers’ questions. As the order information relates with customer billing information, which is confidential. Customer may feel unsafe with the private information being accessed by third party. So the payment processor will try to not connect with the customer. But third party payment processor still need to confirm a transaction legality.
The basic transaction verification is order confirmation email. For example, once a order has been processed successfully . The payment system will generate an automated notice and send to customer’s email address. The confirmation notice includes: order amount, order date&time , trading website, customer billing information and address. This type of notice is commonly used by payment processor.
After customer receive an order confirmation by email, they usually will not reply back to such auto-email. But sometimes, when customer has a question or urgent issue or complaint. They can raise the inquiry by replying back to this email. The third party payment company can also verify a merchant legality by such method. As well as to verify a merchant’s service or product quality.